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Quality Policy​

Our commitment to delivering defect-free, fit-for-purpose plastic components and tooling.

1. Policy Statement 2. Scope 3. Quality Objectives   4. Quality Objectives   5. Certifications & Compliance 6. Roles & Responsibilities   7. Review & Continual Improvement

1. Policy Statement

We are committed to delivering defect-free, fit-for-purpose plastic components and tooling that meet or exceed customer expectations, regulatory requirements, and contractual obligations. Quality is a shared responsibility across all levels of Plast Mould Industries.  

2. Scope

This Quality Policy applies to:

  • All manufacturing operations
  • Tooling and mould-making
  • Assembly processes
  • Inspection and testing
  • Storage, packing, and delivery activities


3. Quality Objectives  

1 – On-Time Delivery 2 – Customer Rejections 3 – Scrap Reduction 4 – Process Capability
Achieve and sustain on-time delivery ≥ 95% to customers. Maintain customer-rejection rate ≤ 0.5% of dispatched parts. Reduce internal scrap by X% year-on-year (X to be defined by management). Continuously improve process capability indices (Cpk) for critical part families.

4. Quality Objectives  

1. Customer Focus 2. Process Discipline 3. In-House Tool Room Excellence
We work closely with customers to understand their requirements, maintain open communication, and respond quickly to feedback and concerns. We follow SOPs, job cards, first-article inspection, and in-process checks to ensure consistent and stable quality. We conduct tool design reviews, apply DFM, perform preventive mould maintenance, and run capability tests for critical tools.
4. Material Control 5. Measurement & Inspection 6. Traceability
We use an approved supplier list, verify material certificates, and conduct incoming inspections to ensure raw materials meet specifications. We use calibrated instruments, conduct gauge R&R studies, and apply SPC techniques where applicable. We maintain batch and lot traceability from raw material receipt to finished goods dispatch.
7. Corrective & Preventive Action (CAPA) 8. Training & Competence 9. Management Review & Audit
Non-conformances are logged, root-cause analysis is conducted, and corrective & preventive actions are implemented and verified. We maintain competency matrices and training plans so that operators, inspectors, and engineers are skilled and qualified for their roles. QMS performance is reviewed regularly through internal audits, external audits, and management review meetings.

5. Certifications & Compliance

We align our Quality Management System with relevant standards such as ISO 9001 and pursue certifications that demonstrate our commitment to quality.

We comply with applicable regulatory, statutory, and customer-specific requirements.



6. Roles & Responsibilities  

Role Responsibilities
Head — Quality Owns the Quality Management System (QMS), leads audits, reviews non-conformances, and oversees the Corrective & Preventive Action (CAPA) process.
Production Managers Ensure SOPs and quality plans are followed on the shop floor, maintain production and inspection records, and support in-process quality checks.
All Employees Follow quality procedures, report non-conformances, suggest improvements, and actively participate in quality initiatives and training.


7. Review & Continual Improvement

  • This Quality Policy is reviewed at least once a year to ensure it remains relevant and effective.
  • Quality objectives are defined and measured quarterly.
  • Improvement projects are tracked until closure, using data from customer feedback, audit findings, and process performance.